Our Services
Clinical-Grade Triage & Answering Services
Every service we offer is built on evidence-based protocols, delivered by board-certified nurses, and designed to integrate with how you already work.
Core Service
24/7 Nurse Triage
When a patient calls with a concern, they deserve a real clinical assessment — not a voicemail or a non-clinical answering service. Our registered nurses use Schmitt-Thompson evidence-based triage protocols to assess every caller's symptoms, severity, and disposition.
The result: patients receive appropriate guidance — whether that's an ER visit, a same-day appointment, or reassurance to manage at home — every time, consistently.
RN-staffed, 24/7/365
Board-certified registered nurses on every call
Schmitt-Thompson Protocols
Industry gold standard for clinical triage
Physician Escalation
Urgent cases escalated to on-call providers instantly
Complete Documentation
Encounter notes generated for every call
Real Nurses.
Real Answers.
After-Hours Coverage
Your Practice Never Closes
After 5pm, your patients don't stop having concerns. Vital Triage acts as an extension of your team — answering calls under your practice name, following your preferences, and handling every situation with the clinical expertise patients need.
No non-clinical call center operators. No "press 1 for an emergency." Just a nurse, every time.
- Evening, weekend & holiday coverage
- Custom greeting and call scripts
- Physician callback coordination
- Non-clinical call routing
- Bilingual support available
24 Hours.
7 Days a Week.
Seamless Integration
Notes Directly in Your EHR
Every triage encounter generates a complete clinical note that flows directly into your EHR — no extra steps for your staff, no paper trails.
Epic
Industry-leading health system EHR with full bidirectional integration
Athenahealth
Cloud-based EHR with seamless encounter documentation
eClinicalWorks
Widely used EHR for independent and group practices
Cerner / Oracle Health
Enterprise EHR for hospitals and large health systems
NextGen Healthcare
Specialty and ambulatory practice management
Other EHRs
We support HL7 and FHIR — ask about your platform
Data & Outcomes
Reporting That Drives Better Care
Healthcare is moving toward value-based models, and Vital Triage gives you the data to prove your program works. Every month, you receive a comprehensive outcomes report with the metrics that matter most.
Call Volume & Trends
Total calls, time of day, and seasonal patterns
Disposition Breakdown
ER, urgent care, office, home care percentages
ED Diversion Rate
Calls that safely avoided unnecessary ER visits
Patient Satisfaction
Post-call CSAT scores and qualitative feedback
Monthly Outcomes.
Clear ROI.